Terms And Condiitons

BOOKING POLICY 

• Bookings must be made 24 hours before travel date, confirmation is given after payment, last-minute bookings require customer service contact, and all bookings depend on vehicle availability.

 

PAYMENT TERMS 

• Full payment must be completed within 30 days, bank transfer receipts must be submitted after payment, payments are non-transferable unless approved, and prices may change during festive seasons.

​

CANCELLATION POLICY 

• Cancellations within 24 hours are charged 100%, within 48 hours are charged 50%, no-show customers are non-refundable, and refunds may take several working days.

 

WAITING & EXTRA CHARGES 

• Waiting charges are RM100 per hour, additional stops cost RM50 per location, midnight surcharge applies from 11PM–6:59AM, and public holiday surcharge may apply.

​

TRANSPORT & SERVICE RULES 

• ​Customers must arrive on time, routes may change due to traffic, luggage and seat limits must be followed, and dangerous items are prohibited inside vehicles.

​

LIABILITY DISCLAIMER 

• The company is not responsible for delays caused by weather or traffic, customers are responsible for personal belongings, and DEE SR Travel & Tours may refuse service for misconduct.

 

TRAVEL DOCUMENTS 

• Customers must carry valid passports and travel documents, visa approval is the customer’s responsibility, and the company is not liable for denied immigration entry.

​