Terms And Condiitons
BOOKING POLICY
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Bookings must be made 24 hours before travel date, confirmation is given after payment, last-minute bookings require customer service contact, and all bookings depend on vehicle availability.
PAYMENT TERMS
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Full payment must be completed within 30 days, bank transfer receipts must be submitted after payment, payments are non-transferable unless approved, and prices may change during festive seasons.
CANCELLATION POLICY
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Cancellations within 24 hours are charged 100%, within 48 hours are charged 50%, no-show customers are non-refundable, and refunds may take several working days.
WAITING & EXTRA CHARGES
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Waiting charges are RM100 per hour, additional stops cost RM50 per location, midnight surcharge applies from 11PM–6:59AM, and public holiday surcharge may apply.
TRANSPORT & SERVICE RULES
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Customers must arrive on time, routes may change due to traffic, luggage and seat limits must be followed, and dangerous items are prohibited inside vehicles.
LIABILITY DISCLAIMER
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The company is not responsible for delays caused by weather or traffic, customers are responsible for personal belongings, and DEE SR Travel & Tours may refuse service for misconduct.
TRAVEL DOCUMENTS
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Customers must carry valid passports and travel documents, visa approval is the customer’s responsibility, and the company is not liable for denied immigration entry.
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